FAQ

Processing times vary by product and current order volume. In-stock items typically ship within a few business days; made-to-order or backordered items (such as certain ECUs or complete packages) can take longer. You can check the status of your order anytime using our Order Status / tracking tool, or contact our team for a specific estimate on your order.

Once an order has shipped, all sales are final and changes cannot be made. If you need to cancel or modify an order before it ships, contact us as soon as possible — cancellations requested prior to shipment may be subject to a cancellation fee, so the sooner you reach out, the better.

Yes, FuelTech ships to customers outside the U.S. International orders may be subject to additional customs duties, taxes, and longer transit times depending on destination. Contact our sales team for shipping options and estimated timelines to your country at sales@fueltech.net.

All products manufactured by FuelTech are warranted to be free from defects in material and workmanship for one year from the original purchase date, when purchased through an authorized reseller. The warranty covers the original owner and requires proof of purchase. It does not cover sensors or non-FuelTech-manufactured components, nor does it cover damage from shipping, accidents, improper installation, unauthorized repairs, misuse, fire, flood, or other events beyond FuelTech's control.

To have your warranty claim or repair request processed as quickly and efficiently as possible, please contact our Tech Support team directly to request an RMA #. Once received, we will send you an RMA Form to fill out with your RMA# attached with shipping instructions. The RMA # allows us to identify and track your products once they have been received by our technicians. This MUST BE INCLUDED with any products shipped to FuelTech for warranty or repair.

We recommend contacting Tech Support prior to submitting a Warranty Claim or Repair Request. If you have not already done so, please contact Tech Support regarding your issue before requesting an RMA #.

If the issue is covered under warranty, FuelTech covers the cost of repair or replacement. If the unit is outside the warranty period or the issue isn't covered, repairs can still typically be arranged, but the customer is responsible for return shipping costs. Depending on the issue, you may receive a repaired unit, a new unit, or a refurbished unit of similar design.

Possibly — please back up your maps and log files using FTManager before shipping your unit in for service, since FuelTech is not responsible for data lost during the repair process.

You can reach the support team by phone at 855-595-3835 (or 678-493-3835), by email at support@fueltech.net, through the "Send a Message" form on the Contact page, or via our Facebook, YouTube, and Instagram (@fueltechusa) channels. The Support Center also has manuals, wiring diagrams, software downloads, and instructional videos.

Our office is open Monday–Friday, 8:30am–5:30pm EST.

Support is also available through the following channels:

• WhatsApp Tech Support (USA): Monday–Friday, 8:30am–5:30pm EST
• SMS Tech Support (USA): Monday–Friday, 8:30am–5:30pm
• WhatsApp Sales (USA): Monday–Friday, 8:30am–5:30pm EST
• WhatsApp (Australia): Monday–Friday, 4:00pm–12:00am EST

In addition to our products, we offer several specialized services to support your build:

• Custom Strain Gauge Installation — precision installation of custom strain gauges tailored to your specific application (starting at $300).
• Custom Harness Extensions — wiring harness extensions built with high-quality materials for specialized layouts and system expansion (from $100 per connector unit).
• FT Injector Clean/Flow Testing — advanced cleaning and flow rate verification of fuel injectors with documented test results ($45 per injector).
• Electronics Testing & Inspection — professional diagnostic evaluation of electronic components to identify faults and confirm FuelTech standard compliance ($50 per component).
• EV Consulting — specialized guidance for electric vehicle projects covering system design, component selection, and performance optimization (project-based pricing).

Visit our Services page for full details or to get in touch about a specific service.

You can download both FTManager and FuelTech Vision from our Software page.

Any Windows-based laptop will work. Higher-end models may load the software and open multiple logs faster, but any Windows-based laptop will function properly.

FuelTech Vision has more specific system requirements than FTManager. At minimum, you'll need an Intel Core i5 (10th gen) or newer processor, Windows 10 (64-bit) or newer, 8GB of RAM (16GB recommended), 500MB of available storage space, and a Full HD (1080p) monitor or screen — a resolution of 1920x1080 or greater is recommended for the best experience. You'll also need one USB Type-C port (with Power Delivery or Thunderbolt) for communication and power to the FT700, or one USB 2.0 port for communication with the FT700 when power is supplied through the car battery on connectors A to D. An internet connection is required for your first login.

Yes! We offer advanced factory training sessions where customers can bring race cars for one-on-one training on the Mainline hub dyno. You can also check out our Technical Videos page for instructional content to help you get the most out of your FuelTech products.

A FuelTech ECU (Engine Control Unit) is a sophisticated electronic device designed to manage and optimize the performance of internal combustion and electric engines. It's compatible with 1-12 cylinder and 2-4 rotor engines. Key capabilities include engine management, tuning flexibility, data logging, boost control, traction control, advanced diagnostics, nitrous control, ignition control, fuel injection management, delay box integration, staging control, and shifting control.

The biggest difference in any level of FuelTech ECU is the number of input and output channels. Start by listing the inputs (2-step button, oil pressure, engine temperature, driveshaft RPM) and outputs (fuel injectors, ignition coils, transbrake solenoids, fans, fuel pumps) your setup needs, and leave room for future expansion. For a full breakdown to help you choose the right ECU for your application, check out our ECU Buyer's Guide.

We offer several specific software variations available for download through the FTManager software. Approved classes include Sportsman Box/No Box, NHRA Pro Mod variants, NHRA Pro Stock Motorcycle, NHRA Mountain Motor Pro Stock, PDRA Mountain Motor Pro Stock, and NMCA 10,200 RPM Limiter.

To qualify as a FuelTech dealer, your business should have an established presence in the automotive, motorsports, or powersports space, a physical storefront or professional online presence, technical staff capable of EFI support and installation, valid business documentation (business license and reseller certificate), and the ability to meet an annual minimum purchase commitment.

The application process has four steps: submit the Dealer Inquiry Form with your business details, our dealer team reviews it (typically within 3–5 business days), a FuelTech representative schedules a call to go over wholesale pricing and minimums, and once approved you'll get access to the dealer portal, pricing, and can place your initial inventory order.

Check out the complete process and apply here: Become a FuelTech Official Dealer. You can also reach the dealer team directly at dealers@fueltech.net or 678-493-3835 (Monday–Friday, 8:30am–5:30pm EST).

Yes, email sponsorship@fueltech.net to get to know all the details.

Yes! FuelTech is a rapidly growing, fast-paced company always looking to add talented people to our team. We hire across roles including sales, marketing/media, and motorsports technical support, among others.

Visit our Work With Us page and fill out the online application form with your information and area of interest. Our team will review submissions and reach out directly to candidates we'd like to move forward with.

It depends on the role. Technical and motorsports support positions typically call for automotive performance and ECU tuning experience, while other roles (sales, media, etc.) are evaluated on relevant professional experience for that field rather than a racing background.

The best way to reach us about opportunities is through the application form on the Work With Us page — that's how our team routes and follows up on all candidate inquiries. You can also reach our HR team directly at hr@fueltech.net.